Every creation is handmade with soul, care and a personal attention to every little detail. Due to the artisanal process some small imperfections, differences in shape, size and colour may happen and should be considered part of the charm and authenticity of the product. However, if you believe you've received a faulty item or an item not matching your expectations please contact us and we'll do our best to work things out with you.
Because of their nature, custom or personalised orders cannot be returned or exchanged.
All prices are listed in Euros, and charged in Euros. The exact exchange rate that you will pay is determined by the bank that has issued your credit card, but in general it will match very closely with the going exchange rates.
All the personal informations you provide during the registration are used to process your orders or to contact you regarding a peculiar transaction. All the informations are treated with full respect and won't be disclosed to any third part. Your contact information may be used to contact you about new products, features or special promotions. If you do not wish to receive such communications, please send us a message through the specific 'Hello!' button and we'll remove you from our mailing list.
Every creation is handmade with soul and made to order.
Small imperfections, differences in shape, size and colour may happen and underline the uniqueness of the piece. Due to the artisanal process it may take 2-4 weeks for a piece to be realised, according to its complexity and the amount of orders.
Please get in touch for fast delivery. Custom pieces are welcome! :)
For more details or requests:
Orders are not delivered/processed on weekends or holidays.
Please note that customs fees and any taxes associated with the purchase are responsibility of the customer.
If you have any specific requests, custom orders or doubts don't hesitate to get in touch with us through the 'GET IN TOUCH!' button or writing an email to firstname.lastname@example.org
HOW TO TAKE CARE OF YOUR JEWEL